We will execute the lease, complete a thorough property evaluation before the tenants move in, and share the report with you. We will onboard the tenants and answer all of their questions during the process. We will send you the rent electronically by the 10th of the month and keep you informed throughout. 

If a service request comes in we will troubleshoot the issue with the tenants, even video chatting to get a good sense of the issue. If the maintenance issue can be identified and repaired, we will help the tenant resolve it. If not, we will categorize the issue and dispatch a vendor if needed and let you know. If we are able to resolve the issue, the service request will be closed out. If there are follow up items or if a more extensive fix is needed, we will obtain quotes and get your approval before proceeding. 

We have several options that add peace-of-mind to landlords such as our Owner Benefits Package (OBP). With OBP Shield and OBP Plus, we would cover the costs of an eviction and cover lost rent for up to two months. 

Renewal: Once your tenant is up for renewal we will contact you to make sure you want to continue renting the property. We will complete a market analysis, recommend and negotiate a rent increase and get the legal documents signed. There is a flat $150 to renew an existing tenant. 

Move-outs: We will complete all steps to move out the tenant including completing a move out evaluation and  handle security deposit claims and refunds.